Frequently Asked Questions – Ava & Stereo Types

These are some of the most common questions answered by Ava, your smart home concierge. Ava supports luxury homes, yachts, and commercial projects across the USA, Latin America, and the Caribbean.  We also support yachts globally.

General System Questions

Can I upgrade my old Crestron system without replacing everything?

Yes. Ava helps modernize legacy systems without requiring full rewiring. We offer hybrid upgrades, new interfaces, and compatibility with modern smart home platforms.

Do you support Lutron Homeworks QS and RA systems?

Yes. We provide full support for Lutron Homeworks QS, QSX, RadioRA2, and RA3 systems, including lighting, shade, and integration services.

Can I control my yacht AV with mobile apps or voice commands?

Yes. Our yacht automation includes app-based control, voice assistant integration, and remote monitoring for AV, lights, networking, and more.

Coverage Area

Do you service homes and yachts in the Caribbean?

Yes, including the Bahamas, Turks & Caicos, and Central America.

What regions do you serve?

Virginia, Florida, Maryland, Washington DC, West Virginia, Connecticut, New York, New England, and the Caribbean.

Support & Contact

Can Ava help me book a service or a consultation?

Yes, Ava can collect your project details and location and match you with the appropriate team member. She can also initiate bookings or escalate to tech support.

What if Ava doesn’t know the answer?

Ava will automatically route you to our human team or escalate the question for follow-up.

Technology & Brands

What brands do you support?

AMX, Anthem, Audio Control, Bluesound, Bowers & Wilkins (B&W), Cineak, Control4, Crestron, Denon, Focal, Lutron, McIntosh, Meridian, Origin Acoustics, Paradigm, Russound, Savant, SONOS, Storm Audio, Vantage, and several others.  For a complete list of brands, see our products pages.  They are sectioned out based on the type of technology you are considering.

What Programming & Protocols do you support?

DALI, DMX, KNX, Control4 Composer, Crestron Home OS, Crestron SIMPL Windows, Crestron SIMPL+, Lutron Caseta, Lutron RA (all systems), Phase X, Zigbee, Z-Wave, and more.

Can I get Starlink or Peplink Wi-Fi installed on my yacht?

Yes, we handle Starlink marine and Peplink installations, including remote access configuration and bonding for yachts.